Effective Date: 13 July 2026

1. Introduction

Welcome to Kei Trucks UK.

Kei Trucks UK ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, reserve a vehicle or purchase merchandise.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Our Details

Kei Trucks UK

5 West Ct,

Enterprise Rd,

Maidstone

ME15 6JD

Telephone: 01622 801588

Email: sales@keitrucksuk.co.uk

3. Information We Collect

We may collect the following information:

Name
Telephone number
Email address
Billing and delivery address
Information submitted through enquiry forms
Vehicle reservation enquiries
Information relating to merchandise purchases
Communications sent by email or telephone
Technical information such as IP address, browser type and device information
Website usage statistics collected through analytics tools

4. How We Use Your Information

We use your information to:

Respond to enquiries.
Arrange vehicle viewings.
Process vehicle reservations.
Process merchandise orders.
Contact you regarding vehicles you have enquired about.
Arrange finance introductions where requested.
Improve our website and customer experience.
Prevent fraud and maintain website security.
Meet our legal and regulatory obligations.

5. Finance Enquiries

If you request vehicle finance, we may pass your information to an authorised third-party finance provider solely for the purpose of assessing finance options.

Finance is always subject to status and lender approval.

6. Vehicle Reservations

Where you reserve a vehicle, we may collect the information required to process your reservation and communicate with you regarding the purchase.

Reservation deposits are subject to our Terms & Conditions.

7. Merchandise Orders

When purchasing merchandise, we use your information to:

Process your order
Arrange delivery
Handle returns where applicable
Provide customer support

8. Marketing

We will only send marketing emails where you have chosen to receive them or where permitted by law.

You may unsubscribe at any time.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Further information can be found in our Cookie Policy.

10. Sharing Information

We do not sell your personal information.

We may share information with:

Delivery providers
Payment providers
Finance companies (where requested)
Website hosting providers
Professional advisers
Government or regulatory authorities where required by law

11. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

However, no internet transmission can be guaranteed to be completely secure.

12. Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

13. Your Rights

Under UK GDPR you have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your personal data where appropriate.
Object to processing in certain circumstances.
Request restriction of processing.
Request transfer of your personal data where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

16. Contact

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact: